Excellent service and staff is really helpful.
Excellent service and staff is really helpful.
Habib Bank Limited located at sathra mor Muzaffarabad, Muzaffarabad
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Excellent service and staff is really helpful.
Feel very disappointed with their service. I was one of the first customer to open an account within this Sathra Muzaffarabad branch of HBL. I even brought insurance policy from their representative and transfer salary account there. That time it was good. People were cooperative. From last an year about things have changed significantly. The staff there behaves just like the staff of National bank that are just concerned about their salaries with any care about their clients. For example i needed to change my postal address to get new ATM card at new address and for this 3 times i have to fill their forms. 2 times that lost it and i was calling and visiting to them for weeks. Everyone is sending me to another person . No one ready to take any responsibility. The manager door was always closed and a security guard is sitting beside like its an office of a Minister not someone to help clients. I have accounts in other banks too but there i saw the door of the bank Manager always open and accessible to people. 3 time after a lot of effort they sent the forms and through helpline i request the new card. This time they sent it to the bank but i didn't got any call from them and i had to issue new one by closing the old one from helpline. I am already without ATM from many months. Thanks to there efficiency. I have already refunded my insurance policy from their bank and will transfer my account to one of their neighboring bank that provides servies many times better then them. Also i tried to submit complain through helpline but the helpline customer care representative apologies that he can't register it and asked me to go back to bank. I am writing this feedback with the hope that may be things will get improves for other customers if someone will take some action.
According to the needs the point they choose is good, but they have not a good parking here. If we talk about the customer dealing. Personally, I am not much satisfied.
Good service but not best
Excellent staff and excellent customer services.