Customer care is not hands on. Though the staff is polite but helpless when it comes to getting simp
Customer care is not hands on. Though the staff is polite but helpless when it comes to getting simple problems solved. I got a bed from Index and when I called them to send their team to assemble it they first told me it would take them a week. Then they gave me dates twice but nobody showed up nor did any follow up. I got the bed fixed by myself. It's side table I took to the shop hoping that they would put together right then and there but the staff politely asked me to leave my address. When I insisted that it's just a side table and that I don't want to wait a week for somebody to come to my home and fix it they seemed utterly helpless.