City Traffic Police Rawalpindi Headquarters & License Office Peshawar

Positive Feedback: - Some staff members are simply too supportive. - Information shared was to the point but with less clarity - Semi automated process Negative feedbackf: - Extremely poor management with wanna be friendly staff. - No one at info desk. Bribery and reference is the only way to get work completed. - Simple application filing took 6 hours. - No lines and NoNo descipli and no professional dealings. - Worst come worst, the staff members r getting so many unnecessary and out of process requests that their attitude is very rude. - Random rooms for different simple tasks with is not simply waste of time.

Have good experience at their...for information to apply for driving licence, first u have to go for learner with ticket and CNIC copy, here u will b provided a receipt of learner, u should keep save it and complete 40 days duration, after 40 days you have to buy a file (of 50 ruppes) and tickets (of 900 rs) from traffic office with in time period of 9 to 12, complete your file (will needed 3 pix and CNIC copy).

Staff was helpful but system is pathetic. Its like a machli bazar there. In one line, they need lots of improvements. They should copy paste the system of Nadra offices here also with numbering system etc. Frequently people with parchis are coming and bypassing long ques. I didnt expect such a system one of the major cities. There is no parking space available outside, traffic police office should have an exemplary parking system i think.

Good to take driving licence if you are rawalpindi resident as per your CNIC other wise waste of time and money.

Pathetic is the word. They have mentioned it having "One window operation", but one has to go to several of them. One window at the back. One door of doctor, a window after that for form collection. And after you have to guess and ask them to take your photo. And 2 more windows for the process to complete. All this in a short period of 3.5 hrs. And you will be sweating because there are just bracket fans on few spots. Some fellows forgot the picture part. Nobody guided them and when their forms were completed and ready to submit, they were told they missed the step. But when they returned to the window for that purpose, one of the officers started shouting and behave rudely. I gave them new id card and new address of Rawalpindi but they still printed the old address resulting in my license to be mailed to Wah Cantt (my old city)

I have gone twice to this office within the span of two years, in 2019 for my bike's driver's license and in 2021 for my car's. The experiences were worlds apart, it is unbelievable how much better the system has gotten within 2 years. The staff is now very cooperative and well behaved, now you don't need to go to the gpo for tickets you can pay at the counter, the sitting and waiting areas are very good and well maintained. The first time it took me almost 8 hours for the procedure, now it took less than 90 minutes.

I came here for a fresh driving licence. On the entry, there is a long queue if you have arrived a bit late. The queue is only for those people who have a mobile phone with them. So, if you don’t have one, you can skip the queue and go directly inside. For me, it took somewhat more than four hours to complete the whole procedure while passing all the tests. The staff inside seemed to be doing their job quite well but due to high customer to staff ratio, a bottleneck could be observed as expected. I heard of some online appointment system for this place, and I even got one (using an app “Rawalpindi Police” available on Apple’s App Store), but as my mobile was taken on the entry, I forgot to tell the staff inside about the appointment. If you happen to want to try it, you may. The reception staff is a great help to ask anything relevant. Also, the staff appointed for taking driving test was (or were) lenient in their assessment.

Very organized facility. The staff is really polite, trained N well mannered. Glad to have a nice experience. Admin Officers should be appreciated 👍👍

Nice

Gone for New license, Need original CNIC and a copy of CNIC, also need Covid certificate. Token issued, then form given and directed for medical form having fee 100. Then got form for driving test, waited for the test and 100 charges given for that. Again token has been issued for submission and need to wait again in Queue. 1100 given for form submission. In total spent 6 hours and 1300 rupees to get my first fresh license.